The Privacy Policy available on the ONE UP TOUR Website reflects the requirements of the General Data Protection Regulation (GDPR).

I. Processing Users’ Personal Data

1. Terms and conditions governing the processing of Users’ Personal Data

When booking a service or ordering a gift card, Users must validate the Privacy Policy, to which they agree to be bound. The Privacy Policy can be amended or updated at any time without notice, save stipulations that require the Users’ consent. The terms beginning with a capital letter are defined in the Terms and Conditions of Sale.

ONE UP TOUR collects and uses Personal Data that Users have spontaneously provided. Such data is required to book a service, buy a gift card, or receive ONE UP TOUR information emails (newsletters).

Your Personal Data is processed by ONE UP TOUR in its capacity as data controller in response to your request for information.
Your data will be stored by ONE UP TOUR for up to five (5) years after your last order or booking. During this time you can freely access your data, rectify it, have it erased, object to it being processed, and obtain it in a structured, readable format (save any legitimate reason preventing such).

In accordance with the law and the applicable data protection regulations, you can exercise your rights by contacting ONE UP TOUR, a société à responsabilité limitée [private limited company] located at 6 rue du Four, 89800 Chablis, France. You also have the right to submit a complaint to a supervisory authority and give instructions concerning your digital will.

Users are required to provide accurate, truthful and genuine Personal Data and information, and to update such data and information whenever necessary to ensure it remains accurate and complete.

ONE UP TOUR collects and processes Users’ Personal Data legally and fairly and respects their rights. ONE UP TOUR is the data controller for the Users’ Personal Data.

The reasons for processing Customers’ Personal Data include:

  • Managing the commercial aspects of ONE UP TOUR product orders or bookings made via the Website
  • Sending information emails on the latest ONE UP TOUR news
  • Analysing traffic to the Website or commercial statistics
  • Organising any promotional campaigns
  • Managing outstanding payments and disputes.

ONE UP TOUR will not under any circumstances transfer or sell Users’ Personal Data to third parties, save in the cases referred to below.

2. Type of Personal Data collected by ONE UP TOUR

The following Personal Data may be processed: the surname and first name, postal address, email address and telephone number (optional) of Customers, and the IP address of Users.

3. Protection, storage and erasure of Personal Data

The Personal Data disclosed by the Users is hosted by the ONE UP TOUR hosting providers. Your data will be stored by ONE UP TOUR for up to five (5) years after your last order or booking.

4. Marketing from ONE UP TOUR

ONE UP TOUR may send Customers who have given their consent emails to the address provided when registering for the newsletter or completing the booking form, to inform them of changes to the Website or its activities or to send them technical or administrative information. Under no circumstances will Customers receive emails from third parties or ONE UP TOUR partners without their authorisation.

5. Transfer of Users’ Personal Data

ONE UP TOUR can transfer Users’ Personal Data to its service providers, such as Google Analytics and Stripe. ONE UP TOUR undertakes not to disclose, assign or transfer the Personal Data to other third parties (excluding service providers) without the express agreement from the Customers, but may however disclose them if required by law or further to a request from a judicial or administrative body.

6. Users’ rights over their Personal Data

In accordance with the applicable data protection laws and regulations, ONE UP TOUR informs Users that they have the right to access, amend, object to processing and request the erasure of their Personal Data thus collected and processed, and to obtain disclosure thereof in a structured and legible format (save any legitimate reason preventing such).

They also have the right to submit a complaint to a supervisory authority and give instructions concerning their digital will. Users can exercise their rights by sending an email to or by writing to the following address: 6 rue du Four, 89800 Chablis, (France).

II. Policy concerning the cookies used by ONE UP TOUR

1. Cookies

A cookie is a file that can be stored on the hard drive of the device used by Customers and Users while visiting the Website. These small files may contain information concerning the shopping basket, for example.

ONE UP TOUR may store cookies on Users’ devices so Users can browse the Website under optimal conditions, to save Customers’ profiles and restore their preferences when they connect on their usual device, to determine which Products have been viewed or purchased, or to produce statistics.

2. Google Analytics cookies

To measure traffic to our Website, ONE UP TOUR uses Google Analytics, the data protection policy of which is available at the following address:

This service entails the use of cookies. Information will be recorded in a file stored on your device.
The purpose of these cookies is limited to:

  • Measuring traffic to the viewed content so we can assess the published content and how easy it is to use our Website
  • Segmenting our Website’s traffic so we can assess the success of our editorial choices, without making it possible to identify an individual person
  • Adapting dynamic web content as a whole
  • Producing anonymous statistics.

The Personal Data collected is neither cross-referenced with other forms of processing nor sent to third parties. It is erased after 13 months.
If you would like to deactivate the Google Analytics cookie, you need to configure your browser (please refer to your browser’s help section to do so) or install the module available at the following address:

3. Other cookies

We only use optional cookies if we have obtained your prior consent (article 6.1.a of the GDPR). During your first visit to our Website, a banner will appear asking you to consent to the storage of optional cookies. If you agree, we will store a cookie on your computer and the banner will not appear again while the cookie is active. Once the cookie has expired, or if you delete the cookie voluntarily, the banner will reappear when you next visit our Website and we will ask you for your consent once again.

We will ask for your prior consent for each individual optional cookie category.

Depending on which cookies you have agreed to, a cookie will be generated to record your choice so that you do not receive unnecessary cookies during your next visit from the same browser. However, if you use another browser, it is technically impossible to know your cookie preferences: you will have to reconfirm your choice.

You can change the cookie settings for this Website by clicking on our Website’s Cookie settings button on the bottom right.
We do not send any Personal Data to advertisers and do not authorise any third parties to display adverts on our Website. However, we cannot control the advertisers that display adverts via your internet access provider while you browse the internet.

What if I do not want any cookies?
You can block cookies or delete cookies that have already been stored. Please note, however, that if you deactivate the cookies some functions will no longer be available on our Website and on some other websites.

You can configure your browser to accept or refuse all cookies, be alerted when a cookie is issued, consult its period of validity and its content, and delete your cookies periodically.

However, if your browser is configured to reject all cookies and similar technologies, websites using cookies will no longer recognise you on your next visit, and you may no longer be able to use some functions proposed by our Website.

If you do not wish to use cookies while you browse, you have several options depending on how your browser is configured:

  • Mozilla Firefox: go to the menu button and click “Settings”. Click on the “Privacy & security” icon, find the “Cookies” menu and select the relevant options;
  • Internet Explorer: go to the “Tools” menu then “Internet Options”. Click on the “Confidentiality” tab and select the desired level with the cursor;
  • Chrome: click on the Chrome menu icon, choose “Settings”, click on “Advanced”, then “Privacy & security”. Click on “Content settings” then select “Block all sites from storing data” then “OK” to save;
  • Safari: go to “Preferences” then click on “Security”. Click on “Display cookies” and choose the desired options.

The information concerning the cookies may be subject to updates. We invite you to return to this Website regularly to consult the most recent version.
If you have any questions, please write to us at the following address: